Terms and conditions
These terms apply to WW service requests, including domain registration, website creation and business email setup. Submitting the contact form is a request to discuss a service; it is not, by itself, a contract, price confirmation or delivery date.
- The scope of work, price, delivery date and any recurring charges will be set out in a written quotation for the customer's approval before work begins.
- The customer must provide accurate information, supply content and licenses needed for the project, and review and approve materials before publication or use.
- Some services rely on third-party domain registries, hosting or email providers. Provider fees, renewal charges and terms will be explained before the order is confirmed.
- Contact and request information is used to respond to the inquiry and provide the agreed service. The minimum necessary information may be shared with a provider to deliver that service or where required by law.
- The customer retains rights to content they provide. Rights to agreed work outputs are transferred or licensed after payment, unless otherwise agreed in writing.
Cancellation and refund policy
- To request cancellation or a refund, use the contact form, identify the service and include the request number and the words “Cancellation or refund” in the details.
- Refund requests are assessed under applicable laws. This includes any statutory right to terminate a service contract within seven days of contracting where the customer has not used or received a benefit from the service, subject to statutory exceptions and permitted costs.
- If custom work has started, a domain or email service has been activated, or part of the service has been delivered, the benefit already provided and actual non-refundable costs are reviewed for that request, without limiting statutory customer rights.
- If service delivery is delayed by more than fifteen days from the contract date or agreed date, the customer may request cancellation and a refund as provided by applicable law, unless the delay results from force majeure.
- Approved refunds are returned through the original payment method where possible. No extra fee is charged to the customer for returning the payment. The time before funds appear may vary by bank or payment provider.
- This policy does not limit any customer right under the laws applicable in Saudi Arabia.
To follow up on a request, contact us through the request form and include your request number and registered contact details. See our Privacy Policy and Disclaimer.